As a business company, you have to build the trust of your customers just like any other business enterprise. Confidence building with clients is a very important factor, and also for them to see your service is reliable and that they can trust you with their personal or professional files, that often involves confidential data (PhD or some university project). You’d be surprised to find out that a confidentiality agreement is required not only in academic transcription and legal transcription, but many other fields. Clients also need the assurance of quality and accuracy, but that can only be judged after they review the transcripts.
Now, ScriptoSphere has been delivering transcription services for many years, so I believe we would be qualified to underline and point out or even identify as a completely new feature, the key fields to assess an individual transcriber’s skills OR the services of an entire audio transcription company.
Ethical Code:
- Degree of professionalism: Not much to say here, it has to be proven with references or samples and trials.
- Confidentiality: Ask for a confidentiality agreement if you need one. Any online transcription service should be gladly willing to sign it
- The human touch: When contacting the transcription service through email or on the phone, the customer service has to be top-notch. Not only do they have to be nice with you, that is a prerequisite, but more importantly they should be able to answer any and all questions you might have.
Experience:
- To gauge how experienced a company is, one should look at their testimonials page. Of course, not all clients provide a testimonial. The more experience a transcription service has, the more accurate and fast the transcription process would be.
- Database of specific terms – obviously in the fields in which they are qualified. This again can be ascertained with the accuracy and quality of the transcripts.
- Proofreading: This is one of the most important aspects of audio transcription. Once a file is transcribed, it’s proofread at least once, if not twice (in case of tough files). This helps clean up the file a great deal and correct it grammatically, and also the resulting transcript is better since it went through two sets of ears.
It will be safe to assume that ScriptoSphere rates highly in the all the above mentioned key features, and you can safely choose us for the transcription of your audio files, you will always get the best quality at the lowest price, in the shortest time.
Upload your audio for transcription
Email us for a quote or further details: service@scriptosphere.com
ScriptoSphere Audio Transcription Services